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INsight podcast: customer advocates find cracks in the code

Consumer groups’ reaction to the general insurance code redraft is among the topics discussed on this week’s Insurance News podcast.

As previously reported, customer advocates have accused the industry of watering down or walking away from scores of protections included in the current code, while the Insurance Council insists it has “raised the bar” for consumers.

This week’s edition of INsight, hosted by Insurance News MD Andrew Silcox, features editor-in-chief John Deex and senior journalists Bernice Han and Miranda Maxwell.

We also examine the latest Marsh commercial pricing tracker, IAG’s use of AI to answer claims calls and the NSW Treasurer’s thoughts on emergency services levy reform, among other topics.

You can find the latest episode, and previous episodes of INsight, published here.