Inside Information
Brokers benefit from natural-language AI assistants
11 February 2026
Australian insurance brokers operate in increasingly complex environments, supported by a wide range of policy systems, CRMs, document libraries and compliance tools. While these systems are widely used and integral to broker operations, workflows often span multiple platforms, requiring manual document checks, repeated data entry and ongoing administrative work...
‘Helping people get their lives back’
09 February 2026
How claim services specialist EML is achieving its ‘higher purpose’.
Webinar examines complex compliance demands
27 November 2025
A joint Insurance News and Guidewire webinar considered the “dual demands” imposed by the insurance code and the corporate regulator when it comes to complaint handling...
InsureTech or InsureWreck? Why botched system implementations are a real business risk
17 November 2025
Australian insurers are huge tech adopters. They have invested and continue to invest massively and at a frenetic pace to transform every facet of their operations with the best digital wares available.
‘What defines us is depth’
20 October 2025
Ansvar has made significant changes to its business model as part of a push to build clarity and confidence among brokers.
Let’s support SME growth and resilience together
15 October 2025
Small and medium enterprises (SMEs) are the backbone of the Australian economy, and their resilience is vital for our communities and markets.
From space to street: how ICEYE’s satellite data is speeding up flood recovery in Australia
13 October 2025
Australia’s insurers are increasingly introducing satellite technology into their flood response capabilities to reengineer traditional processes and ensure faster, better outcomes for those impacted, as Paul Sowden of satellite systems provider ICEYE told Insurance News.
Gain accredited cyber knowledge with CFC’s Cyber Masterclass
02 September 2025
On-demand video learning series for brokers to become cyber insurance specialists.
Padlock on PolicyPlace – From Click to Covered
14 July 2025
IAG’s Intermediated Insurance Australia (IIA) division recently released CGU’s Padlock on PolicyPlace, the first product delivered in the division’s Commercial Enterprise Platform (CEP) business and technology transformation.
FM Knowledge Bank: a focus on climate
02 June 2025
Access the exclusive FM Knowledge Bank for articles, webinars and podcasts regarding the impact of climate change on the future of insurance.
Forecast to fraud control – insurers put hail data to work
26 May 2025
Live hail data sharpening forecasting, fraud detection and claims triage.
ATC’s Perth expansion brings local specialist underwriting to WA brokers
05 May 2025
ATC Insurance Solutions has opened a Perth office, appointing Connie Gane, an accomplished Western Australian insurance professional, as State Manager. This marks the next step in its strategy to strengthen regional engagement and expand its national broker network. The new office will enhance ATC’s ability to deliver local underwriting, claims support and responsive services to brokers across Western Australia.
Responding to broker feedback
29 April 2025
Allianz Learn delivers tailored educational experiences to support brokers in their career.
Preparing for APRA CPS 230: What insurers need to know
08 April 2025
With the introduction of APRA CPS 230, Australian insurers face a new regulatory environment that prioritises proactive risk management, operational resilience and third-party oversight...