Aon has launched a specialist claims service that it says will reduce payout leakage and improve profitability.

Specialist Claims Solutions will provide leakage diagnostics, administration and run-off services, debt recovery and commutations, and inward claims handling support.

Broker Aon says insurers are under pressure to improve financial performance in claims, amid resource limitations and uncertainty on how to integrate technology such as artificial intelligence.

Global head of strategy and execution for reinsurance Leonora Siccardi says Specialist Claims Solutions will help improve operational efficiency, reduce loss ratios and enhance customer experiences through faster, smarter claims processes.

Aon has partnered with US-based ARMStrong Insurance Group, which specialises in claims audit and recovery services.