NIBA is inviting feedback on insurer claims handling, underwriting expertise, innovation and service via this year’s Broker Market Survey.

The National Insurance Brokers Association says the annual poll allows performance benchmarking to promote continuous improvement and “help insurers align brand promise with delivery”.

CEO Richard Klipin says the survey rewards best practice and strengthens the relationship between brokers, insurers and underwriting agencies.

“The insurers and agencies that come out on top are those brokers trust to deliver when it counts,” he said. “I’d encourage every broker to take part – your feedback shapes the benchmark the whole market measures itself against.

“This is a chance to influence industry standards and champion exceptional service by providing honest, confidential feedback.”

The results help determine the winners of NIBA’s insurer awards, including large general insurer, specialty insurer and underwriting agency of the year.

Winners will be crowned at the NIBA Convention on the Gold Coast in October.

Brokers can complete the 15-minute survey until September 4, using a personalised link emailed by NielsenIQ.

Participants earn two CPD points and enter the draw for a $500 pre-paid Mastercard.

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