An Insurance News webinar takes place tomorrow at 10.30am, focused on how insurers can turn around communication with customers that too often is “fragmented and failing”. 

Register for the webinar here. 

The 45-minute session will feature Quadient enterprise account manager Mani Raman and Jamie Smith, adviser at Leaders on Demand. It will be hosted by Insurance News editor-in-chief John Deex.

Issues tackled by the panel will include the importance of effective communication and what insurers should be prioritising, plus a discussion flagging common mistakes.

The webinar will also address the growing influence of AI and how it is likely to change the game – as well as “what good looks like”.

Quadient says a lack of proactive and clear communication often escalates a financial services complaint, with regulators finding too many claim delay notifications and internal dispute resolution responses lack mandated content or are not timely.