A panel of experts will discuss the evolution of claims – including the accelerating influence of technology – at the upcoming Insurance News conference.

Outlook 2026 is on March 19 in Sydney, and tickets are available here.

The claims panel features Vero’s head of commercial claims Kira Pellicano, Lockton operational specialist Adam Squire, Guidewire director of business consulting practice Adrian Lewis, and Claims Gateway account executive Georgia McKelvey.

The discussion will cover evolving expectations following major catastrophes and associated inquiries, plus the ways in which technology is enabling solutions and helping brokers and insurers rise to the claims challenge.

Other sessions at the Outlook 2026 event include a keynote speech by Insurance Council of Australia CEO Andrew Hall on the major challenges facing our industry, a panel on the future of broking, plus sessions on AI, workplace wellbeing and cyber.

The final session of the day is our annual CEO panel, which includes AUB CEO Mike Emmett, AIG Australia CEO Kathleen Warden, Allianz chief GM of commercial and personal injury Julie Mitchell, and Aon Australia CEO Kevan Johnston.

Attendees will also gain access to an exclusive printed copy of our INFORM report, compiled with experts at Finity.

The report provides a detailed analysis of rates, capacity and profitability across commercial and personal lines, plus a series of in-depth features addressing issues including the rational/irrational soft market, the psychological claims crisis, and cyber risks and myths. 

The event is backed by gold partners QBE and Tata Consultancy Services, and sponsors Entsia, AAMC and Australia Underwriting. Attendees are eligible for eight ANZIIF CIP points and six NIBA CPD points. 

For the first time, a breakfast briefing will also be held in Melbourne on March 25, where participants will be given a copy of the INFORM report, presented along with a recap of other key sessions.

This event is supported by Finity, Xceedance and Australia Underwriting.