04 May 2026
Life insurers resolved up to 95% of claims disputes, kept initial decisions in more than half of resolved accident cases and reversed outcomes in 4% of trauma complaint files last year, according to prudential data...
04 May 2026
The Australian Financial Complaints Authority is “taking a very slow approach” to using artificial intelligence to support handling life insurance disputes...
04 May 2026
A skin cancer survivor seeking a trauma benefit under a TAL life policy has lost a dispute because her tumour was not in an advanced stage...
04 May 2026
Uptake of digital advice in New Zealand surged 90% in 2024-25, according to a Financial Markets Authority report...
04 May 2026
Superannuation groups have pressed federal Treasury to require insurance coverage warnings under regulations banning advertisements of certain super products to new employees...
04 May 2026
AIA New Zealand has changed its adviser model and made appointments to its distribution leadership team...
04 May 2026
MetLife has added a virtual early intervention mental wellness service to its 360Health offering...
27 April 2026
Zurich Financial Services’ move to buy listed life insurer ClearView Wealth is being assessed by the competition watchdog...
27 April 2026
A policy exclusion for pituitary gland tumours does not apply to a man who had brain surgery, the financial services ombudsman has ruled...
27 April 2026
Financial advisers want the federal government to move “as soon as possible” on a revamp of the profession’s education requirements...
27 April 2026
The Australian Prudential Regulation Authority is seeking feedback on proposed changes to three life reporting standards as part of its move to a new data collection system...
27 April 2026
Contenders for the Australasian Life Underwriting and Claims Association’s annual excellence awards have been chosen...
27 April 2026
Wealth manager Challenger’s life business delivered a 19% rise in sales to $1.7 billion for the third quarter...
27 April 2026
TAL has made more investments in artificial intelligence under a new five-year partnership with Microsoft, expanding the two companies’ working relationship...
20 April 2026
Insurers face “evolving implications” as medical understanding of head injuries linked to contact sports improves, Barry Nilsson says...
20 April 2026
An insurer was correct to pause income protection payments once it discovered a policyholder was also receiving compulsory third party benefits, the industry ombudsman has ruled...
20 April 2026
The federal government’s proposed reform of adviser education requirements has won the backing of the Joint Associations Working Group – a bloc of 11 financial services and advice peak bodies...
20 April 2026
The Future2 Foundation says its annual grant program supported more than 1200 people last year...
13 April 2026
Life insurers will be banned from using genetic test results for underwriting purposes after the Senate voted to pass legislation implementing the reform...
13 April 2026
Life insurers’ proposed changes to mental health cover represent “a step back” from the industry’s current commitments, code reviewer Peter Kell says in an interim report...