The General Insurance Code Governance Committee says it will soon release findings from its inquiry into the industry’s handling of temporary accommodation for vulnerable customers.

The probe is one of several key priorities outlined in the committee’s 2026-27 work plan.

Other focus areas include supporting industry development and implementation of the updated code; investigating motor claims handling and insurers’ oversight of repairers; identification of systemic issues; and targeted remediation reviews.

The committee says the inquiry into temporary accommodation is important because failures to meet code standards can have a major impact on customers’ safety, wellbeing, stability and recovery.

“We will continue to prioritise temporary accommodation arrangements, particularly where customers experiencing vulnerability may require additional support,” the committee said. “In early 2026-27, we expect to publish our inquiry into how insurers meet their code obligations to identify and support customers experiencing vulnerability in temporary accommodation arrangements.

“Following publication, we will engage with insurers on our findings, including any identified compliance concerns and opportunities to improve industry practice.”

The committee had planned to release the findings by the end of last month, according to its website.

On the identification of systemic issues, the committee intends to strengthen its focus on how insurers use data, systems and governance to detect and address risks.

“Where insurers fail to detect and address recurring problems, particularly due to poor data, weak monitoring or ineffective oversight, we will take firm compliance and enforcement action,” the committee said. “Stakeholders have raised concerns about inconsistent compliance across the industry and unclear expectations.

“Where our proactive work identifies that issues have persisted for extended periods of time due to weak monitoring or ineffective systems, we will act to ensure insurers address this gap and prevent further recurrence.”